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-Returns accepted within 2 weeks and subject to a 10% restocking fee.
-Buyer pays return shipping.
-In the event of a broken pot or damaged supply item, please document packaging condition and damaged goods via video/ photos.
-Email to Treebeardbonsai@gmail.com.
-Be sure to include name, order number and choice of replacement or refund.
-Refund less the restocking fee for returned item issued within 48 hrs of inspection of the item by Treebeard Bonsai.
-Absolutely no returns of Bonsai Trees, Pre Bonsai or Nursery Stock as customer cannot guarantee safe or proper packaging of the plant. A replacement or refund will be offered the buyer for any received (mortally) damaged or deceased plants.
-Treebeard Bonsai reserves the right to refund a percentage of a plant purchase if the plant is deemed salvageable but not in the original “sold” condition. This does not apply to fruit and/or leaf drop which is normal during shipping. Please document all plant damage via video/photos and email Treebeardbonsai@gmail.com. Be sure to include your name and order number.
- Cancellations occurring after the item has been shipped will need to shipped back at the buyer’s expense and be subject to a 10% restocking fee. Refund less the restocking fee will be issued within 48 hrs after item has been inspected by Treebeard Bonsai.
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